Return & Refund

At Resto Supply Hub, customer satisfaction is our priority. Since we deal in packaging and food-grade materials, we follow strict return guidelines to ensure hygiene and product safety.

📦 Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect.
• The return request is raised within 48 hours of delivery.
• Items must be unused, unopened, and in original packaging.
• Proof of damage (clear photos/videos) must be provided.

⚠️ Due to hygiene and safety reasons, we do not accept returns for:

• Opened poly bags
• Used aluminium containers
• Opened paper plates or packing items
• Bulk custom orders
• Clearance or discounted items

💰 Refunds

Once we receive and inspect the returned item:

• If approved, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• In case of Cash on Delivery (COD), refund will be transferred to your bank account.

If the product is unavailable for replacement, a full refund will be issued.

🔁 Replacement Policy

If your item is damaged or defective, we may offer:

• Free replacement of the product
  OR
• Store credit (if preferred)

Replacement delivery time may vary based on stock availability.

🚚 Return Shipping

• If the return is due to our error (wrong or damaged product), return shipping cost will be covered by us.
• In other approved cases, customers may need to bear return shipping charges.

❌ Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once shipped, orders cannot be cancelled.

📞 Need Assistance?

For return or refund requests, please contact us:

📧 support@restosupplyhub.com